Comments for Jeff Kelly on SharePoint Usability http://jeffkelly.com Users will start using the "right way" when it's easier than the "wrong way". Wed, 25 Jan 2012 20:10:12 +0000 hourly 1 http://wordpress.com/ Comment on "There are no activities in your newsfeed”: a little-publicized change in SharePoint 2010 Service Pack 1 by Polar bear http://jeffkelly.com/2011/10/22/there-are-no-activities-in-your-newsfeed-a-little-publicized-change-in-sharepoint-2010-service-pack-1/#comment-51 Wed, 25 Jan 2012 20:10:12 +0000 https://jeffkellydotcom.wordpress.com/?p=82#comment-51 This has been driving me insane! Glad to know its not me (SharePoint User) But something my SharePoint Admins need to fix!

]]> Comment on "There are no activities in your newsfeed”: a little-publicized change in SharePoint 2010 Service Pack 1 by Michele http://jeffkelly.com/2011/10/22/there-are-no-activities-in-your-newsfeed-a-little-publicized-change-in-sharepoint-2010-service-pack-1/#comment-29 Wed, 14 Dec 2011 22:05:56 +0000 https://jeffkellydotcom.wordpress.com/?p=82#comment-29 thanks A LOT for sharing your pain… I finally managed to see something on that stupid page :)

]]> Comment on The first law of consulting by Chris R. Chapman http://jeffkelly.com/2011/04/29/the-first-law-of-consulting/#comment-6 Tue, 03 May 2011 19:11:14 +0000 https://jeffkellydotcom.wordpress.com/?p=57#comment-6 +1 Jeff: This is especially true in the type of consulting I do (Scrum/agile project guidance) where the customer is struggling on multiple fronts to get their ideas out about the product they want to bring into the world and how they want the team to do it. It’s critical to just keep quiet – even when you can’t stand it and want to scratch the itch so bad it’s like you wandered through a poison ivy patch.

I’ve found that customers will, on balance, say something that wasn’t considered before and leads to a deeper insight that wasn’t laying on the table five minutes earlier. And that can lead to some real game-changing breakthroughs.

]]> Comment on The first law of consulting by Jennifer Fetter http://jeffkelly.com/2011/04/29/the-first-law-of-consulting/#comment-5 Fri, 29 Apr 2011 13:07:07 +0000 https://jeffkellydotcom.wordpress.com/?p=57#comment-5 Thanks for the great posting Jeff! I enjoy your colourful way of summarizing your point :) Outside of how deterimental it is to any relationship to cut people off, interrupt them, and/or finish their sentenses… you correctly point out that we like to make assumptions that we know what people are about to say, which results in getting the wrong information. It is wise for us to remember that people do not perceive things the same way so listening and confirming our understanding during communication become paramount to getting the right information.

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